Refund Policy

We want you to love your purchase. If you are not satisfied, we’re here to help.

Return Period: You may request a return within 30 days of receiving your item.

Condition: Items must be unused, undamaged, and in their original packaging.

Refund Process: Once your return is received and inspected, we will notify you and process your refund to your original payment method within 5–10 business days.

Non-Returnable Items: Gift cards, personalized items, and clearance products are not eligible for return.

Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect.

If you have any issues, please contact us at support@kuatehk.com — we’ll take care of it.